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现有宽带用户可以直接升级home phone bundle了
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A. New Customers
Previously, these customers were asked to cancel their ADSL2+ service before we can process the TPG ADSL2+ with Home Phone Bundle order. Customers would then experience up to 20 working days of Internet downtime.
Now, customers no longer need to cancel their ADSL2+ service before submitting the order for TPG ADSL2+ with Home Phone. This means customers will only experience up to 2 hours of Internet downtime on the day of the installation of TPG ADSL2+ with Home Phone Bundle; no interruption on their ADSL2+ service up until this point.
This change applies to customers with active Telstra phone services – when a new number is requested and when porting is requested.
End-to-end installation is still 10-20 working days from the time customers submitted the order until the new TPG ADSL2+ with Home Phone Bundle service is working.
B. Existing TPG Standalone ADSL2+ customers.
These changes also apply to existing TPG customers who have TPG Standalone ADSL2+ service and would like to switch to TPG ADSL2+ with Home Phone Bundle.
Previously, these customers were required to cancel their existing account before the installation process of TPG ADSL2+ with Home Phone Bundle could begin, after which a long Internet downtime of up to 20 working days was experienced.
TPG introduces an improved change of plan process, this means:
Customers no longer have to cancel their existing account in order to change from a TPG Standalone ADSL2+ service to TPG ADSL2+ with Home Phone Bundle.
Customers will only experience Internet downtime of up to 2 hours on the day of installation (no interruption on the TPG ADSL2+ service up until this point).
End-to-end installation is still 10-20 working days from the time change of plan is requested until the new TPG ADSL2+ with Home Phone Bundle is working.
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自制美味卤肥肠 (2005-12-4) 可可 
楼主:vking
发表于 2012-10-4 23:49
