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本帖最后由 jbcdidgosir 于 2015-2-26 17:49 编辑
2014年12/14-12/28在悉尼旅游,没想到居然被无良黑店敲诈,心中悲愤交加,必须写下来曝曝光
内容有点长,建议大家先泡杯茶,坐下来慢慢看,或者先mark一下,等有空了细细看,可能我语文水平不好,也可能太气愤了,如果描述有混乱,还请凑合看看.我也会每天登陆,回复大家.
先说一下事情的经过吧:
1. 12/14入住进一家叫Seasons Darling Harbour的酒店,在唐人街旁边.注意,不是Four Seasons.
入住时,前台要求我刷100刀的押金,我想既然是押金么,国内也都是这个习惯,就刷了,拿了张收条.
2. 12/27中午11:00左右退房,退房时我按照中国的习惯,跟前台说,我要check out了,你们check一下我的房间吧,前台女人说不用查.我有点惊讶,然后问,那100刀押金啥时退回?回答说一周内.OK,然后我和老妈就离开酒店了.因为3个月前我已经通过预定网站把房费全额付好了,所以直接走人,和老妈一起推着箱子去另一家叫Y Hotel Hyde Park的酒店.
补充一下,我其实是28号早上的飞机,之所以27号离开Seasons Darling Harbour,是因为9月份订房的时候显示12/27没房间了,于是只好订了Y Hotel Hyde Park.
3. 晚上11:00左右,收到中行短信,说扣了500刀,大惊,立马一个国际长途打到中行(中国是晚上8:00左右),中行查询后说是Seasons Darling Harbour酒店扣的.
然后我立马打电话问酒店,酒店说查询一下,几分钟后来电说我房间里的一个电视机屏幕碎了,和他确认,是near the kitchen的那个.我震惊,立马和老妈赶到Seasons Darling Harbour酒店,要求前台出示证据,前台却马上叫来了保安,不过保安倒也不是我想象中的酒店打手,而是大楼的保安,所以只是在旁边看着而已.
4. 我声明我没有敲碎电视机,看都没有看过,所以强烈要求出示证据,但是前台不同意,说什么电视机已经被锁起来了,要我明天一早来,和management联系,我再三强调我明天一早要赶飞机,不可能过来了.但是前台无论如何就是不让我看证据.后来我们报警了,但是警察一直没来,坐了将近1小时,酒店居然自己喊了两个警察过来,不知道他们之间什么关系,那么快就能来.然后警察说这不归他们管,要求我们离开酒店,明天早上来处理,无奈,我们只好离开了.
第二天,我在悉尼的朋友帮我打电话到酒店,要求给出证据,一名叫Evelyn dacocos的经理受理此事,答应3天给出回复.以下3天后经理给出的邮件,我实在搞不懂,一个证据居然要3天才能给我.Chen小姐是我的朋友,文中的Mr. Yu是我
Dear Ms.Chen,
I believe Mr. Yu has contacted Wotif directly regarding his stay at Seasons Darling Harbour.
Please find copy of the letter send to Wotif in response to Mr. Yu.
Below Management has provided a response to the complaint received by guest Mr. ***** Yu.
Check in date 14th December 2014, check out 27th December 2014.
Mr. Yu checked out of the hotel at around 11am on the 27th December 2014. Upon check out, Mr. Yu asked the front desk receptionist to go up to room 629 (Which he occupied) to check if everything was ‘ok’ in his room. Firstly, we find this request very suspicious as no guest ever requests reception staff to go up into their room upon departure to check if everything is ‘ok.’ The lady working on the front desk at the time politely informed Mr. Yu that she does not need to go up to the room (629) as Housekeeping will be checking his room after his departure. The hotel strongly believes that the guest would have known that the lady at reception would not have switched on the television if she was to run up and have a quick check of the room. The damage that was caused to the bedroom television cannot be seen unless the television is switched on. It is not visible when switched off.
The hotels procedure is: The Housekeeping Manager is the first staff member in a departure room to check for any stolen hotel items, damages to the room walls and/or other areas of the apartment, hotel items, switching on the lounge room and bedroom televisions for damages or any dangerous items/substances that may have been left behind in the apartment. After this inspection has been done, the Housekeeping Room Attendants are then given the ‘ok’ to commence cleaning the apartment.
After Mr. Yu’s departure, the Housekeeping Manager inspected the room and discovered the bedroom television damaged when she switched it on. The damage was then reported to the front desk. The matter was passed onto our Front Office Manager who was on shift in the late afternoon, and who then needed to conduct an investigation before Mr. Yu was to be charged. This investigation included speaking with the Housekeeping Manager, and the Maintenance Manager who needed to inspect the television to determine if it were repairable or not. Unfortunately it was not. The next step is to contact the purchasing department to source where the television was purchased and if a replacement can be bought. The investigation process is long and many steps were needed to be taken before the guest is charged. A charge of $600 was then applied to Mr. Yu’s credit card later in the evening.
To touch base on Mr. Yu’s points, the apartment 629 was occupied for 13 days as Mr. Yu mentioned. During this time, it is not a Housekeeping requirement to switch on and off the television. As mentioned above, this procedure is only conducted on departure. Also, as mentioned above if the television is switched off-the damage is not visible, hence the Housekeeping Room Attendants would not have seen the damage.
Later in the evening of the 27th December when Mr. Yu’s credit card was charged for the amount of $600, the hotel received a phone call immediately from Mr. Yu. Mr. Yu informed the evening reception at that time that he will be coming onsite to question the charge. It was explained to Mr. Yu he was welcome to come to the hotel in the morning when the Front Office Manager would be on duty. Mr. Yu refused and came on site anyway. Mr. Yu at no time was co-operating with the evening receptionist which resulted in having to call the onsite security guard and the police to control the situation as Mr. Yu refused to co-operate or leave the premises. It was also explained to Mr. Yu that he would need to come back to the hotel first thing in the morning to view the television, as it has been locked away in the Housekeeping / Maintenance Managers office and speak with the Front Office Manager directly. Unfortunately Mr. Yu or his friends did not come onsite on the morning of the 28th December to speak with the Front Office Manager and view the damaged television. A phone call only was received that day.
It is stated on the guest registration card that was signed by Mr. Yu upon check in:
Seasons Darling Harbour Hotel policy: Every person signing this document &/or actually occupying any accommodation or utilising any services shall be personally liable for all accommodation, restaurant etc. and other charges including damage, food & beverage and room perishables.
然后我的朋友回复:
Dear Evelyn,
I refer to our telephone discussion on the morning of 28 December 2014 and your email dated 31 December 2014.
1. You have conceded that on 27 December 2014, upon check out at around 11am Mr Yu specifically requested the reception staff at your hotel to inspect room 629 where he had stayed for the period 14 December 2014 to 27 December 2014. Such request is custom practice in China, which is Mr Yu's home country. I do not agree this request was suspicious.
2. You have also confirmed that on 27 December 2014, the reception staff advised Mr Yu it was not necessary to inspect his room (629) prior to his departure. Therefore his request at the time was denied and the room was not inspected until later that day. There is no evidence to substantiate your accusation that Mr Yu is responsible for the damages to the TV screen in room 629. These damages occurred after his departure.
3. It is irrelevant whether the damages are visible when the TV is switched on or off. It is the responsibility of you hotel staff to inspect the room. However, despite numerous requests from Mr Yu, the reception staff refused to arrange a room inspection prior to his departure.
4. On 27 December 2014, after Mr Yu's departure the hotel failed to notify Mr Yu before debiting $600 from his bank account.
5. On the evening of 27 December 2014, Mr Yu was surprised to find a debit of $600 from his bank account charged from your hotel. He phoned your hotel reception to enquire about the reason for this charge. When reception staff advised Mr Yu that he was responsible for damages to the TV in room 629 he denied these false allegations.
6. Following the above phone discussion Mr Yu visited your hotel at approximately12am. He requested reception to provide evidence for the damages to the TV screen and asked to visit room 629 to inspect the alleged damages. Reception staff at your hotel denied Mr Yu's request. They refused to allow Mr Yu the opportunity to view the alleged damages, which he had already been charged for.
7. Mr Yu informed reception that he was required to fly back to China on the morning of the following day 28 December 2014. This is the reason he requested to witness the alleged damages on 27 December 2014, which he had been charged. Your reception staff denied Mr Yu's request.
8. Your attached photograph is not sufficient evidence to prove these damages occurred in room 629 during Mr Yu's stay at your hotel. These damages occurred after his departure on 27 December 2014.
9. Your hotel did not inspect the room prior to Mr Yu's departure as requested. Further, your hotel did not allow Mr Yu to view the damages nor did you provide acceptable evidence to substantiate your false allegations.
I request that you investigate this matter further and refund $600 to Mr Yu's bank account. I request that you respond to this email in writing by close of business 9 January 2015. In the event that this matter is not resolved in a fair and acceptable manner, I will be pursuing this legally.
以上是邮件往来.下面是一张他们发来的屏幕开裂的电视机,这张照片是2014/12/31发的,以此为证,以后如果大家住这家酒店有再被敲诈的话,可以对比一下这张照片是不是被他们反复利用过:
我就想不通了:
1. 我要求他们查房,说明我心里坦荡荡,如果有鬼,直接闪人,信用卡冻结,看你怎么扣,可他们居然说我要求查房的要求是suspicious!真是无赖透顶了.
2. 当时我要求查看证据,如果说真的当时证据被锁了(其实也挺奇怪,酒店经理为什么要把储藏室钥匙也带回家?),那为何要过了3天才把照片发来?我不想以最坏的恶意来揣测某些人,但这几天他们在干什么真的很suspicious!
3. 从他们提供的照片上来看,屏幕上面有一滩很明显的白色碎晶,无论电视机是否打开,这都很容易观察到,可酒店经理居然强调一定要开机才能看出来,莫非是?大家自己脑补.
4. 我住的房间一进门是一个小厨房+饭厅,再往里是客厅,客厅右侧是房间,可惜我这人不大喜欢拍照,所以房间里根本没拍过,只能用CAD画一张示意图了.
那天晚上前台明确是说near the kitchen的电视机,怎么现在又变成了bedroom里的电视了?到底是我听错了,还是他们一时的手忙脚乱?我雅思听力虽然只有6.5分,但这个还不至于听错吧.
5. 扣费前根本没有跟我联系过,如果那天我离开悉尼了,悉尼晚上11点,我正好在飞机上,或者刚下飞机,或许是算准了我不可能再赶过来的,就在那时扣,是不?当我杀过来,把他们打了个措手不及,因此死活不给我看证据.
6. 最死无对证的就是,3天后才发来一张低分辨率的照片,说这个电视机是我敲碎的,大家想一想,这种证据是否站得住脚?他们如何证明这是我房间里的电视机?如何证明这是在我入住期间敲碎的?如何证明在我离开房间后,没有其他工作人员进去且不是他们敲碎的?是不是过两天再发张照片来,说电冰箱也坏了,继续扣,再过两天,发张照片来,说电磁炉也坏了,再扣?天天可以扣了.
在我28号清晨6:00离开Y Hotel Hyde Park酒店时,我跟前台说,我经历了这样一件不愉快的事情,你一定务必现在就去给我查房,前台说,打扫房间的人还没上班,没法查房,不过鉴于你这样的经历,建议你可以拍照,拍录像.
于是,我就真的拍了录像,打开电视机,关闭,再对冰箱拍了特写,然后锁门,一直到我交房卡再关录像.想想也觉得悲哀,在这样一个讲究诚信的国家,居然要像防贼一样草木皆兵,我在中国都不至于这样啊!!!
然后和前台又聊了下,前台说,就算真的是你敲碎了,赔60刀差不多了,大一点的电视机么100刀最多了,本来就是旧的,又是批量采购的.600刀,that's ridiculous(前台原话)
补充一下,27号晚上扣的是500刀,同时之前付的100刀押金也不退了,所以一共是600刀.而这个电视机,是放在床头柜上的,大家可以脑补一下最大有多少尺寸.不过这个床头柜不是放床头的,而是放靠近床尾的角落里.
顺便说一下中行,我12/27当晚和1月初都联系过他们,说这笔交易我不认可,没有卡,没有签名,没有密码,就这样扣款了?中行说,是的,无能为力.在我的一再坚持下,答应帮我去visa组织查询,但是我问他们查询后他们能做什么,他们回避我的问题.
好吧,去查吧.开始几天还有答复,说正在查,后来就没声音了,一直到2/2晚上我再次打电话,他们才如梦初醒,说再去联系,我说这次的账单其他费用我都可以还,但这笔费用在没有查清楚之前,我是不会还款的,但是他们坚持要我全额还款.
后来我联系了Fair trading,但是他们说他们也无能为力,建议我到法院起诉...
现在我真的是无可奈何了,莫非看准了我们这种中国人没法维权,所以才如此的放肆敲诈勒索?发帖上来,一方面是希望大家给支个招,这世上还有没有公理?另一方面也是给大家提个醒,前车之鉴,小心再小心.
补充一下:
有坛友建议我发邮件问酒店要电视机的购买凭证,因为那么小的一个电视机无论如何不要600刀的,可以间接证明他们敲诈,2月初,我隔三岔五的发邮件给前台Evelyn索要发票,两周都不睬我.在坛友的建议下,我找到酒店的上级公司,写了投诉信,结果当天Evelyn就回复我了,说之前几周都在休假云云,但我发给她的邮件我都打了回条的,她其实当天就收到邮件的,这个不跟她计较了.可她在邮件里居然给我一张酒店自己出具的发票,你酒店自己开的票,那不是随便开了啊,到底是装傻还是真的天真?而且最搞笑的是,她居然忘了扣了我600刀,只开了张500刀的发票.
后来酒店经理Yannick Dardenne说他来处理此事,我说三点:
1. Evelyn为什么提供的不是商店的发票?而且金额都不对,是不是金额可以随便乱开的?
2. 关于电视机的问题,之前说的是near the kitchen,现在为何又变成bedroom了?
3. 我没有开过电视,没有看过,也没有碰过
他回复我说:
1. 过几天提供发票
2. 说是我捏造的
3. 我直接引用原句吧,真是太搞笑了
I find it very hard to believe that you did not turn on the bedroom television during your entire stay. The bedroom television was in perfect working order and not damaged prior to your check in at the hotel.
我每天晚上都在上网,我也本来就不喜欢看电视的,更何况都是英语节目,我和我妈都听不懂的,看啥呀.晚上到酒店本来就晚,洗洗弄弄,整理照片,忙都忙死了,为毛一定要看电视啊?
看来他们认为的事实都是基于他们的想象,没有任何信任的基础了. |
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给摩西的信1 (2011-1-20) 钟摩西 
发表于 2015-2-26 14:21
