Lebara运营商欺诈消费者

jbcdidgosir

2月份在上海的澳洲领事馆申请签证时领取了Lebara卡,上面额外贴了一张纸条,声明首月只需$14.95即可享用$29.9的套餐,还列了开通方法.


网上第一次充值,显示需要支付29.9,并且看到有说返还会在下一次充值时给你,好吧,vendor的一贯手段,也无所谓,反正要一直用下去的.

第二次充完后,仍旧没有任何声音,无奈,只好邮件客服,客服回答:
Hi,

Thank you for writing to us. Please be advised that the SIM card you have purchased is through a Third Party. Any promotions provided to you is by that Third Party and I request you to please revert to the person/company of SIM purchased.

Offshore accounts normally have different pricing due to currency difference and its markets. Australian Consulate in Shanghai, as far as we know, have sourced their SIM cards from multiple suppliers.

I apologize for any inconvenience caused.

Regards,

Customer Care Support.
本人英语较烂(雅思才6炸水平),回复就不贴了,但客服肯定能看懂.大致的意思就是要么就是你们Lebara不诚信,要么就是代理商不诚信,这张纸既然是额外贴上去的,那就是有人得负责,对吧?如果是前者,我肯定要讨说法,如果是后者,那你们应该惩罚代理商,我只关心我购买时得到的承诺,你们和代理商之间的猫腻我不管.然后客服答复:
Hi,

I apologize to let you know that we will not be able to help you any further. It is true that they are Lebara SIMS, but once we sell the SIM to providers, we do not have any involvement with the Sales. Hence, in this case we do not have any involvement in the selling procedure of third party (Australian Consulate).

I hope you can understand.

Regards,
Customer Care Support.
真是无语,虽然只有区区15刀不到,但是这样不诚信是不对的,就算是代理商的问题,你也应该给消费者一个说法,至于后面你如何管理代理商是你的事情,可Lebara现在居然就这样两手一推.

当初看中Lebara的卡,主要是29.9刀的套餐可以澳洲全境无限制畅打,打中国只要2c/分钟,不过现在比较了下,还有更便宜的.而且比Lebara的信号还要好,Lebara是用Vodafone的网络.

Vaya,用的是Telstra的网络,覆盖率排名第一.每月20刀(首月18刀),澳洲全境畅打,1.5G流量,打国内比较贵,适合不打国内的朋友.
Amaysim,用的是optus的网络,覆盖率排名第二.每28天24.9刀,也是澳洲全境畅打,1.5G流量,关键是打国内完全免费,而且不止国内,还有其他9个国家也是全免费的,也没接通费,太牛了!发短信/彩信到32个国家也全免费.

给大家提供一些如上信息,供大家参考.

如果是短期来澳洲旅游的,还是推荐optus每天2刀,全澳畅打,每天500M的套餐.

sophiazxy

kentchan

用了几年才知道vaya是telstra]网络。。。
好像不对吧。

jbcdidgosir

kentchan 发表于 2016-5-12 21:37
用了几年才知道vaya是telstra]网络。。。
好像不对吧。

哦,搞错了,vaya也是optus的