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本帖最后由 Billhan1989 于 2023-7-12 14:47 编辑
你自己可以看看AFCA的介绍，除了super以外的dispute，AFCA都只会charge被投诉方，也就是银行或者保险公司。在澳洲任何complaint ombudsman都不是免费的，消费者将公司投诉到ombudsman或者AFCA这种complaint Authority，首先它们会要求被投诉方限期内与客户关于dispute达成和解，如果没能在限定时间内解决，ombudsman或者complaint Authority就可以介入协调然后Decision，但是无论最后的协调Decision如何，ombudsman或者complaint Authority要向被投诉方收取费用的，AFCA Fast Track – Decision一次是2750 plus GST，energy ombudsman或者TIO那些有可能是也同样收取2000左右.
这就是为什么一旦投诉到ombudsman或者AFCA，只要要求的赔偿不过分，被投诉的公司的投诉专员马上就答应给你哄好了，因为如果你不满意，他们首先要准备好钱给ombudsman。
AFCA的收入来源就是这些金融机构那里来的：
https://www.afca.org.au/about-af ... unded%20by%20annual,received%20from%20member%20financial%20firms.
How we are funded
We are funded by annual member registration fees, user charges and complaint fees received from member financial firms.
All Australian financial firms must be members of AFCA by law and are required to pay their registration fee and other complaint-related charges to contribute to our operating costs.
If we receive a complaint against a firm, the firm is required to pay an individual complaint fee.
Our services are free of charge to small businesses and consumers who make a complaint.
AFCA收费标准：
https://www.afca.org.au/members/funding-model/fee-structure |
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