关于TPG转地址，请教大家

香水樱桃

最近要搬家，所以联系TPG ，我用的是your ADSL2+ service to ADSL2+ Home Phone, 签约1年半，还有1年到期。所以只是转地址。 对方发来邮件，要我填写完后发回去。但里面有一个 By agreeing to this document you are waiving your rights and protections under the CSG and are not able to make a claim against TPG for compensation under the CSG in connection with the TPG Voice service that you have acquired.

要求我们放弃什么CSG 权利的条款，不明白这个条款对我们重要么，是否可以放弃，请在TPG转过地址的同学指导下吧，放弃这个权利有没有问题。谢谢了（我把全文放下面了）
By agreeing to this document you are waiving your rights and protections under the CSG and are not able to make a claim against TPG for compensation under the CSG in connection with the TPG Voice service that you have acquired.

Please confirm that you agree to this so we can proceed (Yes/No):

Please also note that a technician will attend to the site on the day of the installation to complete the connection.  An email will be sent to your nominated email address advising you of the schedule of visit.  Please be aware that it is essential that you or some other person is available on site when the technician arrives.  Failure to have some one available will result in additional charges being incurred by you (see ADSL2+ with TPG Home Phone Additional Pricing page : http://www.tpg.com.au/products_s ... dditionalprices.php)

TPG would like to thank you for your continued support.

Customer Service Guarantee Waiver

You have been directed to this form because you wish to acquire a TPG Voice plan in respect of which TPG Networks Pty Ltd (TPG) proposes that you waive the rights and protections under the Telecommunications (Customer Service Guarantee) Standard 2000 (No. 2) (the "CSG"). If you do not wish to waive those rights, please select a TPG Voice plan which does not require a waiver of the CSG.

The Customer Service Guarantee (CSG) is a guarantee that is prescribed under the Telecommunications Act 1997 and gives consumers certain rights in connection with standard telephone services. These rights include:



The right to be provided with information about the CSG and the performance standards applicable under it;


The right to receive compensation if a standard telephone service is not connected within a specified timeframe;


The right to receive compensation if a fault or service difficulty exists on a standard telephone service and is not rectified within a specified timeframe;


The right to receive compensation if TPG misses an appointment with a customer with whom TPG has made an appointment in connection with the standard telephone service.



The specified timeframes and the amounts of compensation vary based on the customer location, the nature of the infrastructure available at the customer site and the length of time during which default has occurred. As an example of the range of compensation, compensation for an unrepaired fault ranges from $14.52 to $48.40 per day and compensation for a missed appointment is $24.20. Full detail of the compensation is available on the ACMA website at www.acma.gov.au/WEB/STANDARD/pc=PC_2017.

TPG Voice plans where the CSG is waived are lower priced than TPG Voice plans where the CSG is not waived. TPG believes that there is therefore a significant benefit available to you if you waive the CSG.

You should make your own assessment as to whether the non-CSG plans represent sufficient value for you to waive the rights given to you under the CSG.

By agreeing to this document you are waiving your rights and protections under the CSG and are not able to make a claim against TPG for compensation under the CSG in connection with the TPG Voice service that you have acquired.

Your acceptance of this proposed waiver of your rights & protections under the CSG will take effect in 7 days from your submitting this form unless, before the expiry of that 7 day period, you withdraw your waiver and communicate that withdrawal to TPG. If you do withdraw your waiver, TPG will not be able to supply the TPG Voice service to you.

酷玩万事屋

个人觉得无视就好了，
反正搬家的150大洋你是逃不掉了·····
我以前也是这样的···啥问题没有