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beibei8448 发表于 2016-5-19 12:11 
我家的也是focus，现在怎么办呢
我已经象福特 complain 了， 有没有用不知到， 如果有结果会来汇报。
如果有人也在申诉或者走法律途径， 我愿意一起维护车主的权益
以下是Australian Consumer Law 关于Repair, replace, refund 的定义。 如果有major problem, 应该更换或者退款。
Replacements and refunds
You can ask for a replacement or refund if the problem with the product is major.
Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment.
The business may take into account how much time has passed since you bought the product considering the following factors:
•type of product
•how a consumer is likely to use the product
•the length of time for which it is reasonable for the product to be used
•the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.
For a major problem with services you can cancel the contract and obtain a refund or seek compensation for the drop in value of your services provided compared to the price paid.
What is a major problem?
A product or good has a major problem when:
•it has a problem that would have stopped someone from buying it if they’d known about it
•it is unsafe
•it is significantly different from the sample or description
•it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.
A service has a major problem when:
•it has a problem that would have stopped someone from buying it if they’d known about it
•it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
•it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
•it creates an unsafe situation.
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老片新发，我和SAM哥的HIT-POP约会 (2010-11-27) yeu008 
发表于 2016-5-19 10:21
