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MEMBERSHIP SCHEME BUSINESS RULES
Ambulance Victoria Membership Scheme - Business Rules (Summary)
The following is only a summary of the Ambulance Victoria Membership Scheme Business Rules.
It is recommended you review the full set of rules contained online at Ambulance Victoria Membership Scheme Business Rules or via a copy requested from the AV Membership Customer Service Centre on 1300 366 141.
Introduction
In applying for or renewing membership, the applicant/member agrees with effect from the date of membership or renewal of membership and for the duration of the membership:
A. to be bound by the current AV Membership Scheme Business Rules; and
B. that AV may at any time vary or replace the Business Rules, which will bind the member with effect from the date on which the Business Rules are varied or replaced and appear on this website.
New Member/Reinstated Member Qualifying Period
Membership benefits do not commence until 5.00 pm (1700 hrs AEST) on the day after the membership fee is received by AV.
There is a 60 day qualifying period for all new/reinstated members requiring non-emergency ambulance transport or services. The 60 day qualifying period shall commence from 5.00 pm (1700 hrs AEST) on the day after the membership fee is received by AV.
The 60 day qualifying period does not apply to emergency cases except where the ambulance service is required as a result of a pre-existing ailment.
Membership Coverage
Ambulance members and, in the case of family membership, their dependants (children under the age of 17 and full time students under the age of 25) receive free ambulance treatment or transport provided by AV resources or those resources contracted to provide services for and on behalf of AV for medical or surgical cases. Except for emergency cases, transport by ambulance must be medically authorised.
Exclusions
Membership does not cover the cost of transport from one private home to another, relocation from one accommodation facility to another, or from hospital to home and return to hospital for weekend or holiday relief.
Third Party Liability
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