|
此文章由 hc9004 原创或转贴,不代表本站立场和观点,版权归 oursteps.com.au 和作者 hc9004 所有!转贴必须注明作者、出处和本声明,并保持内容完整
Health Care Complaints Commission
http://www.hccc.nsw.gov.au/Complaints/How-To-Make-a-Complaint
hope this can help you.
What does the Commission do when my complaint is received?
Once the Commission receives a complaint, it will be allocated to an Assessment Officer. The Commission usually notifies the health service provider that a complaint has been made about them and provides a copy of your complaint. In some instances the Commission may request a copy of the patient's medical records.
The Commission has internal medical and nursing advisers who can provide clinical advice. When the Commission has sufficient information it makes a decision, known as an assessment decision, about the best way to manage the complaint.
In some instances the Commission can decide not to notify the health service provider of the details of the complaint. This is done only where the notification would put the health or safety of a person at risk, prejudice an investigation, place a person at risk of intimidation or affect the employment of the provider. If you believe that any of these may apply to your complaint, clearly explain why in your written complaint.
The Commission has 60 days to assess your complaint. For complaints about registered health practitioners, such as doctors or nurses, the Commission must consult with the relevant health professional council in NSW before making a final decision. All parties involved will be notified of the final decision in writing within 14 days.
|
评分
-
查看全部评分
|