working opportunities

littlecrocodile

there are two vancancies are available in DCC department in our company. Below are the job descriptions. Pls email your resume and covering letter to littlecorcodile@gmail.com if you are interested and I'll forward it to our HR department.The due date is 11th Dec.

Administrator - Customer Information Hub (DCC)



An opportunity exists for an Administrator to join the Customer Information Hub (previously known as the DCC) reporting to the Customer Information Hub Team Leader.



This role involves processing documents and requirements relating to Retail, GIS, Policy Services and Claims.
The duties of the role include;



Barcoding
Scanning
Quality checking
Validating
Indexing
Data entry
Archiving


The successful applicant will ideally have;



3 years document control experience
Strong interpersonal and communication skills
Basic understanding of principles of life insurance
Intermediate computer skills to include Microsoft; Word, Excel and Outlook



Job Description

Job Title:        DCC Administrator
Location:        Melbourne Head Office
Reports to:
        DCC Team Leader
Matrix report to:
       
Current Classification Level:
       
Position Number:
       
       


Purpose of the role
(brief description of how this role adds value to the organisation)
        To process documents relating to Retail Applications by;
-        barcoding
-        scanning
-        quality checking
-        validating
-        indexing
-        data entering onto New Business System
-        archiving

Processing requirements relating to Retail Applications by;
-        barcoding
-        scanning
-        quality checking
-        validating
-        indexing
-        marking as received in new Business System
-        archiving

Gathering documents from the following sources;
-        SOS webportal
-        Lifescreen webportal
-        Efax
-        DCC email addresses
-        GIS fund email addresses

To process documents relating to GIS Applications by;
-        barcoding
-        scanning
-        quality checking
-        validating
-        indexing
-        data entering onto Compass
-        archiving

Process requirements relating to GIS Applications by;
-        barcoding
-        scanning
-        quality checking
-        validating
-        indexing
-        marking as received on Compass
-        archiving

Process the following tasks for Policy Services;
-        Alterations
-        Credit Cards

Process the following tasks for Claims
-        New Claims
-        Claims Maintenance

Process backscanning for the following areas;
-        New Business
-        GIS
-        Claims
-        Policy Services

To act as relief reception when rostered.

littlecrocodile

Team Leader - Customer Information Hub (DCC)



Applications are invited for the position of Team Leader in the Customer Information Hub (previously known as the DCC) reporting to the Customer Information Hub Manager.



This role involves leading a team of up to 8, with the duties to include;



Ongoing development and leadership of staff
Review of business processes
Manage the level of service to our policyholders, advisers and stakeholders


The successful candidate will ideally have;



Worked in a customer service and or back office administration environment
Understanding of performance targets and measurement
Experience in DCC management models and practices
Excellent people development and performance management skills
Advanced to intermediate computers skills (including Microsoft; Excel, Project & PowerPoint)
A high level of knowledge of product, claims, medical as well as legislation/regulations impacting the life insurance industry


Job Description

Job Title:        Team Leader Document Control Centre
Location/s:
        Melbourne,
Reports to:
        DCC Manager  

Matrix report to:
       
Operations Support Manager
Current Classification Level:
       
Position Number:
       

Purpose of the role
(brief description of how this role adds value to the organisation)
        To lead a team of DCC Administrators (preferably, a maximum of 8) in our Melbourne including the ongoing development of staff, review of business processes and rules for improved efficiency and client centricity, planning (daily through monthly), organising and controlling, and, to provide a superior level of service to our policyholders, advisers and other stakeholders by consistently meeting or exceeding agreed turn around times and quality standards.
        The ability to manage a reasonable DCC case load (to be negotiated and agreed with direct reporting manager) will also be a requirement.
        To ensure ongoing consultation with operational team leaders from Retail and Group to discuss TAT, work load, feedback on operational issues and solutions on improvement.
        To set training agendas for reporting staff and continue to identify and discuss training needs with staff and Technical Officer.
        Daily allocation of case load based on resourcing and task type received on the day.

Roles reporting directly to this role:        Title:        Location:
Eight        DCC Administrators (preferably a maximum of 8)        Melbourne and where applicable, our Satellite offices

xingbu

谢谢小鳄鱼分享。

短腿小鳄鱼

还有一个trainer的工作机会，要下班的时候才收到具体信息的。下面是这个职位的具体描述，也贴在这里，或许有人感兴趣！

短腿小鳄鱼

We currently have 3 Training & Best Practice Consultant vacancies in XXX Financial Solutions.

The primary focus of the role is to provide training and best practice services to Advisers to ensure professional advice is provided to clients.

The successful applicants must be flexible and willing to travel interstate as required, able to build strong relationships and have excellent communication and presentation skills. Intermediate to advanced skills in Word, Excel and PowerPoint is also required. Previous experience in developing policies and procedures, project management and delivery of training material would be highly regarded.


Job Description

Job Title:        Training & Best Practice Consultant
Location:        Head Office - Melbourne

Reports to:
        Training & Best Practice Team Leader
Matrix report to:
       
Current Classification Level:
       
Position Number:
       


Purpose of the role
(brief description of how this role adds value to the organisation)
        Provide training and best practice services to business owners and advisers to ensure quality, compliant advice is provided to clients.







Roles reporting directly to this role:        Title:        Location:
Not Applicable               

Job Description Approved by (name):        Title:        Date:

               


Key Accountabilities

Financial  (What are the key financial outcomes that are to be managed or achieved by this role in relation to income, expenses, loss ratios etc)
Development and implementation of training, procedures and monitoring of best practices so as to reduce costs to the business from customer complaints.
Development and delivery of training and coaching for business owners, advisers,  and their staff to improve the quality of advice provided by advisers so as to increase profitability through persistency of policies.
Business Processes  (Includes key technical responsibilities)

Development, implementation and facilitation of business owner and adviser training.
Development of assessments to validate competency in business owner and adviser skills and knowledge.
Development of procedures to assist business owners, advisers and their staff to follow best practice and compliance requirements.
Conduct reviews to identify areas for improvement in procedures, business owner/adviser skills and knowledge.
Analyse reports to identify trends and formulate solutions.
Identification and reporting of compliance breaches and assisting with the investigation and resolution of breaches.
Develop and maintain reports and registers as required.
Develop, administer and follow version control procedures.
Customer  (what are the key outcomes in relation to external or internal customers)

Develop the skills and knowledge of business owners and advisers to assist them to conduct their business in a compliant manner.
Provide coaching and feedback to business owners and advisers where a need for improvement is identified.
Communicate changes in training, procedures, products, sales advice tools and marketing collaterals for  business owners,  advisers and their staff,.
Work closely with other head office departments to identify improvements in procedures and training.
People  (key areas of focus in relation to management and development of staff or job holder)

Professional development to improve Financial Services Industry knowledge.
Maintain 30 hours of Continual Professional Development (CPD) each year.

As well as any other tasks or responsibilities assigned from time to time by management


Key Relationships

Internal
        Name / Name of role        Nature, Purpose & Frequency

        Training & Best Practice Team Leader        Direct manager – daily contact.
        Other xxxFS / head office departments        Maintain regular contact to keep abreast of legislative and other changes that may impact on AIGFS procedures and training.
External
        Name / Name of role        Nature, Purpose& Frequency

        Business owners and advisers        Build relationships over time to assist business owners and advisers with the skills and knowledge to be active, achieve production targets and provide high quality service to clients.

Compliance Requirements of Role

                                
                         
Other :
XXX Minimum Benchmark Compliance Courses
RG 146

公司名字我暂时用xxx代替了！

[ 本帖最后由 短腿小鳄鱼 于 2008-12-5 19:14 编辑 ]

Nada

我想请问搂主，这个Admain的工作是不是要求一定要有本地的工作经验？