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A Qantas spokeswoman said if customers had booked Qantas domestic or international flights through Bestjet, they should contact the airline on 13 13 13 and quote their booking reference number.
Virgin Australia also advised people who booked international flights with the airline departing from February 1 to contact them on 13 67 89 to check the status of their booking.
A VA spokeswoman said guests booked for travel through Bestjet on Virgin Australia flights prior to 1 February 2019, or on domestic flights, should not be impacted.
She said if the guest chooses to re-book, Virgin Australia will offer the fare price that would have been available at the guest’s original time of booking.
A spokesman for Singapore Airlines said they had been advised by Bestjet.com’s ticketing agent that they have cancelled tickets issued on or after 29 October 2018 for departures from 1 February 2019 to 30 November 2019.
He said customers who begin their travel in December 2018 and January 2019 should not be affected by these cancellations. Similarly, customers whose tickets were issued on or prior to 28 October 2018 for travel from 1 February 2019 to 30 November 2019 should not be affected.
For those who have had tickets cancelled and bookings remain in-place, he said the airline would honour the Singapore Airlines airfare charged for the itinerary when booked. However, this airfare may be slightly different to Bestjet.com’s charges as the agent regularly sold airfares below market.
The airline advised anyone who booked through Bestjet.com for travel on Singapore Airlines to contact our Reservations Office on 13 10 11 to check the status of their booking and ticket. |
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~DIY蛋糕之绿茶慕斯红豆芝士蛋糕 (2007-8-12) 紫雪花 
发表于 2018-12-20 22:37
昨天正好经过越南航空在墨尔本的办事处，就进去问了一下，说是我们的机票so far都是valid的，还帮我们选了位子订了儿童餐。工作人员还不知道bestjet的事情，就说如果发生这种事情也是航空公司和中介之间的issue, 不是customer的issue。我就怕bestjet还没把我们的钱付给航空公司，不过工作人员说这个他们也查不到，就希望到时候在机场不会有什么麻烦吧。
