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工作地点St Leonards ，一定要会说普通话，不用太多的技术技能, 适合刚开始招工的同学，薪水应该是7W ＋ super，是大公司，进去以后应该可以跳内部职位，有兴趣的同学pm我。
Telecom Provisioning Analyst
Sydney Australia
We are looking for a Full-Time telecom provisioning analyst to provide remote case support for voice and data circuit provisioning functions as well as manage cases and vendors to constantly meet or exceed performance criteria.
The analyst will be responsible for circuit provisioning across Asia Pacific.
The candidate we are looking should speak & write Mandarin.
Responsibilities
· Ordering, cancellation and modification of customer-owned circuits or carrier services.
· Maintenance of all documentation pertaining to the Provisioning area.
· Utilize circuit database to track and manage circuits and circuit ordersMonitor and work various assigned cases according to SLA and customer satisfaction
· Requirements.
· Conduct periodic meetings with help desk to review changes in support or new product offerings.
· Act as escalation and expedition point.
· Maintain appropriate FAQs and related documentation.
Qualifications
· BS (or equivalent work experience)
· Have a working knowledge of Windows based operating systems.
· Be able to communicate clearly and effectively in English and mandarin with all levels of engineering and non-engineering staff via phone, email, and/or fax.
· Have a demonstrated ability to analyze, troubleshoot and resolve issues of varying complexity with minimal supervision.
· Apply established solutions to solve known issues and assists in the development of solutions for new issues.
· Be able to manage crisis situations effectively.
· Manage multiple, simultaneous cases while maintaining predefined service levels and a high customer satisfaction level
Position Type
Full Time Employee |
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