|
|
此文章由 mybluejade 原创或转贴，不代表本站立场和观点，版权归 oursteps.com.au 和作者 mybluejade 所有！转贴必须注明作者、出处和本声明，并保持内容完整
好了好了，他确实有权不refund，大家补习一下消费知识
Consumer rights: myths and facts
spacer
spacer spacer
spacer
If you want to avoid problems with consumer issues it helps to get your facts right.
Refunds myth
‘I don’t like it. But I can always return it and get my money back.’
Refunds fact
Not necessarily. Legally, refunds are only available in fairly limited circumstances.
You are entitled to ask the trader for a refund if the item you bought is:
not of ‘merchantable quality’
not the same as the sample shown or described in advertising or by the salesperson
not fit for the purpose you made known to the trader and you have relied on the trader's judgement.
You are not automatically entitled to a refund if you simply change your mind or you later discover that you picked the wrong colour or the item doesn’t fit.
However, many large retailers have generous, ‘hassle-free’ refund policies. They will refund your money even though the item is perfectly okay. These policies encourage you to shop at their outlets. They go beyond what is required by law. By all means, take advantage of them.
Some small retailers can’t afford to be quite as generous. They will often stick to the law. If you have any doubts about the suitability of an item, check the retailer’s refunds policy before you buy.
The following signs in stores are illegal as they misrepresent your rights if the product is, for example, faulty: ‘No refunds’, ‘No refunds after 7 days’, ‘We will exchange or repair or give credit note but we do not refund’. However, a sign which states: ‘No refund for incorrect choice’ or ‘No refunds if you change your mind’, is legal.
Pricing myth
‘They have got to sell it to me at the lowest marked price.’
Pricing fact
Not necessarily. When an item is marked with two prices it is illegal for the retailer to sell you the item at a price higher than the lowest marked price. However, in some cases, the retailer can withdraw the item from sale.
Beware of ‘bait advertising’ where traders entice customers into their stores by advertising goods at very low prices but don't have the sale items in stock. This may be illegal. Retailers must ensure that reasonable supplies of the products are available during sales.
Deposit myth
‘I’ve changed my mind. But I can still get my deposit back.’
Deposit fact
It depends. Whether you realise it or not, the piece of paper you sign is a contract.
Some contracts specify that the retailer is entitled to retain the deposit, or part of it, if you don't go ahead with the transaction.
A lot of people think deposits are refundable. But when you place a deposit on an item, you may be entering into a binding agreement to proceed with the transaction. If you change your mind, the trader may be entitled to retain all or part of your deposit.
The actual amount the trader is allowed to retain depends on the circumstances. This money compensates the trader for the time and expense devoted to the transaction, but should not be so high as to constitute a penalty.
spacer
spacer
www.fairtrading.nsw.gov.au
Office of Fair Trading logo |
评分
-
查看全部评分
|
漫漫改造装修路 (2013-7-28) anata_t 
发表于 2011-10-21 17:42
