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As of today the 14th of April 2014, Fixed Home Broadband customers* are able to top up their data allowance up to three times a year.
This means that any Telstra fixed broadband customer who has exceeded their data allowance, will be able to request their service is "topped up" to receive an additional 50% of their monthly download quota. This is able to be requested up to three times in a calendar year.
Existing customers will be eligible for 3 Top Ups from the 14th of April 2014 until the 31st of December 2014. New fixed broadband customers will be eligible for 3 top ups from the date their service activates until the 31st of December 2014. Top ups expire after the 31st of December 2014 and do not roll over.
Top Ups will only return your service to it's full speed if it has been slowed due to exceeding your monthly usage allowance. It will not work on a service that has been slowed by Credit Management.
In order to request your fixed broadband to be topped up, please call our 24x7 contact centre on 132200.
*Fixed Broadband services include ADSL, Cable, Velocity and NBN
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