给Dior的一封complain

蓝山小妖

对Dior失望，姐妹们小心。

Dear sir or madam,

I sent in a white Dior Crauch bag for repair on Saturday morning. One side of the belt came off and obviously it's manufacture's fault. This bag has been used less than ten times in this half a year after purchased and unfortunately it happened. I'm a Dior fans and purchased Dior every year. I'm glad this is the first time my Dior products encounter such a problem. Anybody, even prestigious Dior can make mistakes and that's understanderable while there is something I can't understand.

When I first purchased the bag in DFS last September, I was told though there is not any official guarantee, it will definitely be repaired for free for customers if it's manufacture's fault within a year, just like I had been told every time when I purchased Dior product. I believed you because this is what I have been told by other famous luxury brands, such as Gucci / Burberry / Fendi as well. While when I sent in the bag on Saturday, the sales who was on duty told me there is no such thing about guarantee at all and she expressed her suspicion of how I overlabored my bag and forced the belt come off.

I have been told the bag would be fixed within a week. I also asked for a quotation of the cost for repair to be sent to my e-mail and till now, nothing happened. Neither was I given any thing indicating that my bag has been sent in for repair nor any body contacted me regarding this issue. I'm wondering if this is the right way to do business or is this the professional way to provide service to clients? I feel disappointed and I hope you can work out a solution to end this case ASAP.

Looking forward to your earliest reply.

Thanks and regards,
* T

月亮

关注，小妖要随时后续报道哦

悉尼阳光

那SALES是新人吗? 会不会是不熟悉业务? 这样的服务跟她家的宝号不配套8, 汗~~

蓝山小妖

TNND都一个多星期了，我要发彪了，准备真正开始投诉，给了它机会了。

bffbffbff

发书面抱怨信＋直接电话 过去看看如何？

阿宝

英文信写的很不错哦～～学习学习。

蓝山小妖

最新更新，实在憋不住了，给Dior打了个电话。一个sales associate接的电话，我说明来意，报上姓名。或许他们对华人姓名拼音没什么概念，这小子报了一堆名字（可见Dior出问题的产品不少）都不是，最后说：你啥时候送修的，我们通常都要修2周的。好像可以了，我还要再查查纪录确认，下午再打给你。 黑不提白不提投诉信和修理费报价的事，真是够可以的。

蓝山小妖

终于在下午4点接到电话，说修好了，随时可取而且不要钱，态度还是不错的，还说不好意思让我麻烦了，不知道是不是投诉的效果。Anyway，结果还是positive的。

小兔子乖乖

这种售后，应该让送家里。

提货还要来去车马费~！

蓝山小妖

真是的，店大欺客。