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ebay退货纠纷

2020-8-26 20:25| 发布者: ScarlettSSS | 查看: 2756| 原文链接

拍卖个二手包1000买的拍了100多
只用过2次 保证没问题。发货express用的纸盒
买家说邮寄损坏。现在要求退货 我也没看到任何照片
我看了下 现在好像没办法拒绝退货是不是?
而且ebay还要求我出运费 也是绝了…
有没有有经验的卖家!!感谢


更新一下:发现邮件。好像不需要买家提供照片…只能付运费让她寄回 不然东西我也没了
Respond to return request
The buyer has requested a return because there's something wrong with the item. Please accept this request and provide a return postage label as soon as possible.

If you don't resolve this request by 31 Aug, 2020, you may be required to issue a refund without the item being returned to you.

Here's what you need to do:
Accept the return request.
Buy an eBay return postage label or a postage label with tracking from the carrier of your choice:
If you are an international seller, please choose your preferred service and prepare necessary customs documentation.
If the item is valued over 750 AUD, you must also add signature confirmation to the label.
Save the return postage label as a PDF or image and upload it before 31 Aug, 2020. Remember to add the carrier and tracking number.
If you can't provide a label
Come up with a reasonable solution for your buyer. If you need more information, see our help page for more resolution options.
The funds for this transaction will be unavailable until this return has been closed. You can also use these funds to issue a refund. You must issue a refund within 2 days of the item being delivered.
You can ask us to step in and help if there's a problem with the buyer's request.
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