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BPC Technology is a a fast-growing IT software/hardware company in Melbourne.
We are a people-centric business and have a culture of support, transparency, openness, and team collaboration
We are currently seeking a highly motivated Warranty /Customer Support Officer to join us.
key responsibilities
Key responsibilities of this role but not limit to the following:
• Receiving inbound calls and answering customer warranty claims
• Answering customer emails, and creating positive outcomes
• Liaising with internal and external parties regarding product returns and courier arrangements
• Recording and maintaining electronic records
• Resolving issues/ complaints and liaising with internal departments
• Applying warranty claims with suppliers & following with the claims
• Maintaining /documenting records through out all phase of claim status
• Manage online platform’s warranty claim cases
• Provide regular report to management
• Identify and suggest possible improvements on procedures
• Providing administrative support to the IT team and other ad hoc duties
Skills and Experience:
• Strong communication skills
• Strong English verbal and written skills
• High-level attention to detail
• Solid knowledge of Excel, Word and basic computer function.
• Positive and flexible attitude, ready to assist and collaborate with other team members
• Have relevant work experience
To apply for this position please send through your resume to hr@bpct.com.au Only short-listed candidates will be contacted.
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